FAQS

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. 

We'll email you a tracking link and number as soon as your parcel leaves our warehouse.

You can also track your order at any time by using the link that was emailed to you.

Alternatively, you can give us a call (087 265 7913) during office hours and we will assist you.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at sales@platinumselection.co.za

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. The first return on that product will be free of charge and we will arrange collection with you. Thereafter, must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@platinumselection.co.za. If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does shipping take?
Shipping time vary however delivery should take place 3-5 days after the order is shipped. If the product is in stock it will ship within 48 hours or the order being placed. Same day collection from our office in Goodwood is also available if the product is in stock. 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@platinumselection.co.za and we will be happy to assist you in any way we can.